At Pavetrolini, customer satisfaction is very important to us. This Returns & Refunds Policy explains the conditions under which products may be returned, exchanged, or refunded when purchased through pavetrolini.com.
1. Eligibility for Returns
– Items must be returned within 2 days of delivery.
– Products must be unworn, undamaged, and in their original packaging with tags intact.
– Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
Certain items are not eligible for return unless faulty or damaged:
– Clearance or sale items marked ‘final sale’
– Gift cards or vouchers
– Items damaged due to misuse, neglect, or normal wear and tear
3. Inspection & Approval
All returned items are subject to inspection. If the item meets our return eligibility criteria, a refund or replacement will be processed. If the item is found ineligible (used, damaged, or missing parts), the return may be denied.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–15 business days to your original payment method. Refund times may vary depending on your bank or payment provider.
5. Exchanges
We only replace items if they are defective, damaged, or incorrectly supplied. If you require an exchange for the same product, please contact us with your order details.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We may request photographs of the product and packaging to resolve your claim promptly.
7. Return Process
To initiate a return:
1. Contact us at [email protected] with your order number and reason for return.
2. Our customer support team will provide return instructions.
3. Pack the item securely in its original packaging and ship it to the provided return address.
4. Retain your shipping receipt until your return is processed.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).
9. Order Cancellations
Orders may be cancelled before they are shipped. Once shipped, cancellations are not possible, and the Returns & Refunds Policy will apply
10. Contact Us
For any questions or assistance regarding returns and refunds, please contact us:
Email: [email protected]
Phone: 08167212047
Address: 35 Olasimbo Street, Onike, Yaba, Lagos